Where are the opportunities? Customer success in banking is as with many things in life, predicated not on goals but on habit building. As we build great habits, we get stronger, overcome challenges, build skills and level up. Apple, Strava, Fitbit and Garmin all get this with their physical fitness …
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“A society grows great when old old men plant trees they will never see” Greek Proverb It is no longer enough to make money. Whilst there is nothing wrong with making money, it is no longer enough in a world where connection, sustainability, authenticity and caring are being held more …
Read More »The apocalypse continues to have a massive impact on us all, Whilst there’s a lot that’s bad, there’s a lot that’s good, including the change in optics around what matters But its not just COVID. Over in banking land the regulators are getting stuck in and demanding that the customer …
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Gamesystem
Moroku applies game design to make otherwise commoditised and transactional experiences engaging. When the world is like this, people turn up, play, enjoy themselves and win. When service providers harness this power, they are on purpose and build competitive advantage beyond price.
