Sustainable Banking
The Odyssey to Sustainability The Bank of England is warning banks to take immediate action on climate risks or face a 15% […]
Failure
Our relationship with success and failure is complex. The pressures of life to succeed are many, the fear of failure great; but […]
Financial Wellness and Mental Health
Our wellness is defined by how we feel – It’s our state and our personal view of that. The World Health Organization (WHO) […]
Emotion Labelling
The art and value of spotting feelings and turning them into words. Three heavily armed gangsters are holed up in a New […]
The Amazing Brain
According to the panel on the very fabulous BBC podcast, The Infinite Monkey Cage, The Brain, the brain is the most complex thing […]
Modernising Banking Podcast
Game design is not about building games but using game as an architecture to design the customer experience. This is highly valuable […]
Fun
It is well known that humans have a range of cognitive biases that get in the way of our logic and reason. […]
Engagement – Is it Important ?
There is much talk about how important engagement is in banking and the role the digital experience has to play. With interest […]
Out With Goals – In With Habits
Losers have goals. Winners have systems. Tim Ferris interviewed Scott Adams when working on Tools of Titans and from which the meme, […]
What it takes to effect lasting improvements in customers’ money habits
Behavioural studies certainly provide us with more insights than ever about the triggers, deviations, and responses of the human brain – conscious […]
Engagement Rules from the Masters
As financial services and other utilities such as energy, commoditise brought about by digitisation, regulation, competition from agile, innovative and cashed up […]
Over Choice Unveils 6 opportunities to Nudge
Harry meets Sally, it gets seriously fun. Holidays, parties, cars, moving in together. Weddings, babies, mortgages, retirement planning. The list goes on […]