In With Habits Goal setting has become a popular feature in many digital banking experiences, yet there is increasing evidence that they’re not being achieved. There two core reasons for this failure Lack of post goal engagement Incorrect goals – too hard or too easy I set this goal up on internet banking @NAB and…
Given the increasing commoditisation of financial services, brought about by digitisation and open banking, increased competition from agile, innovative and cashed up fintechs and a growing interest in financial wellness, customer engagement is rapidly climbing to the top of the list of priorities of financial services executives looking to acquire and retain customers. For those…
Harry meets Sally, it gets seriously fun. Holidays, parties, cars, moving in together. Weddings, babies, mortgages, retirement planning. The list goes on and all along the way, oh how we yearn for the good old days, when life was simple and Coronation Street was a suspense thriller. We are all faced with increasingly complex decisions…
Funding Banking Retail banking is a simple game at its heart: Banks lend money to customers and make money on the margin derived from what it costs to get that money (Net Interest Income). On top of that they then look for cross sell opportunities such as cards and insurance. Banks largely have two sources…
