Customer Duty
The Consumer Duty Regulations in the UK are an extension of a set of developing consumer protection standards that are increasingly demanding […]
Emotion Labelling
We act based not on how we think, but on how we feel. The art and value of spotting feelings and turning […]
Omnichannel
With the explosion of channels, an overarching strategy around customer engagement is more important than ever. Game journeying is perfect. With ChatGPT […]
Customer Intimacy – A Fireside Chat
In March 2019, Bryan Carrol took on a mission. Build a profitable digital bank that truly served customers. TNEX was born. TNEX […]
Moroku adds ex Fidor Exec to Board
Sydney, March 24 , 2023 Moroku, a leading provider of financial services orchestration and engagement solutions today announced the addition of ex […]
Inflation
Interest rate climbs prevail As economic models are placed under pressure, inflation and interest rates remain high and trend higher, lenders of […]
Money is our story
Yuval Harari’s Sapiens is a fabulous account of mankind’s journey to now, coloured with his insights on how that journey and the […]
Odyssey AI
Odyssey journey to AI The journey to hyper personalisation. Artificial Intelligence presents enormous opportunity to explore the world, identify patterns within it […]
Money Localisation
Localisation in Moroku Money Core Agnostic White Label Empowered by Odyssey Read the overview How it works? Important features that will help […]
All banks are the same
“Data is the new oil” is a catch phrase that is increasingly bandied about. Whilst many are nerding out on ChatGPT, AI […]
Faster Payments
Cash usage has largely been replaced by credit and debit cards other than the by the money launderers and those hanging onto […]
NES to Replace NPS
Net Promoter Score (NPS) has long been used to judge consumer sentiment. It is based on a single survey question asking respondents […]