Customer Performance
As Apple muscles into banking, the job of engaging communities around their money, and getting them in on the game, amplifies performance. […]
Digitisation of Health
Chronic disease is costing governments and health providers trillions of dollars. Despite good intentions, transparency and education are not enough. Change needs […]
Moroku’s Mahavakya
The Mahavakyas are the great sentences of the ancient wisdom traditions in India and are contained in the Upanishads. Maha is Great, and Vakyas are sentences, or utterances for […]
Scale and Satisfaction
The predominant banking model has favoured scale over satisfaction Since the dawn of banking time, customers and bank staff alike, were presented […]
Customer Duty
The Consumer Duty Regulations in the UK are an extension of a set of developing consumer protection standards that are increasingly demanding […]
Customer Intimacy – A Fireside Chat
In March 2019, Bryan Carrol took on a mission. Build a profitable digital bank that truly served customers. TNEX was born. TNEX […]
Engine 2
Engine 2 banking is increasingly popular within large banks that want to deliver a brand and offering accurately and expediently to a […]
Inflation
Interest rate climbs prevail As economic models are placed under pressure, inflation and interest rates remain high and trend higher, lenders of […]
Money is our story
Yuval Harari’s Sapiens is a fabulous account of mankind’s journey to now, coloured with his insights on how that journey and the […]
Faster Payments
Cash usage has largely been replaced by credit and debit cards other than the by the money launderers and those hanging onto […]
NES to Replace NPS
Net Promoter Score (NPS) has long been used to judge consumer sentiment. It is based on a single survey question asking respondents […]
Spotifying Lending to Deliver Engagement and Unlock Value with Moroku
Earlier and reduced onboarding friction coupled with better data aggregation across the lending mission presents real opportunity for lenders and borrowers facing […]