Banking Trends and Challenges
ANZ bank’s proposed acquisition of Suncorp, is motivated by a need to invest more heavily in technology and to spread that burden. […]
Customer Performance
As Apple muscles into banking, the job of engaging communities around their money, and getting them in on the game, amplifies performance. […]
Digitisation of Health
Chronic disease is costing governments and health providers trillions of dollars. Despite good intentions, transparency and education are not enough. Change needs […]
Moroku’s Mahavakya
The Mahavakyas are the great sentences of the ancient wisdom traditions in India and are contained in the Upanishads. Maha is Great, and Vakyas are sentences, or utterances for […]
Scale and Satisfaction
The predominant banking model has favoured scale over satisfaction Since the dawn of banking time, customers and bank staff alike, were presented […]
Customer Duty
The Consumer Duty Regulations in the UK are an extension of a set of developing consumer protection standards that are increasingly demanding […]
Customer Intimacy – A Fireside Chat
In March 2019, Bryan Carrol took on a mission. Build a profitable digital bank that truly served customers. TNEX was born. TNEX […]
Engine 2
Engine 2 banking is increasingly popular within large banks that want to deliver a brand and offering accurately and expediently to a […]
Inflation
Interest rate climbs prevail As economic models are placed under pressure, inflation and interest rates remain high and trend higher, lenders of […]
Money is our story
Yuval Harari’s Sapiens is a fabulous account of mankind’s journey to now, coloured with his insights on how that journey and the […]
Faster Payments
Cash usage has largely been replaced by credit and debit cards other than the by the money launderers and those hanging onto […]
NES to Replace NPS
Net Promoter Score (NPS) has long been used to judge consumer sentiment. It is based on a single survey question asking respondents […]