Banking Trends and Challenges
ANZ bank’s proposed acquisition of Suncorp, is motivated by a need to invest more heavily in technology and to spread that burden. […]
Customer Performance
As Apple muscles into banking, the job of engaging communities around their money, and getting them in on the game, amplifies performance. […]
KYC Piggy Back
Regulated entities have a KYC duty. Open Banking allows it to be borrowed. KYC stands for “Know Your Customer” and is the […]
Scale and Satisfaction
The predominant banking model has favoured scale over satisfaction Since the dawn of banking time, customers and bank staff alike, were presented […]
Possible Human
Whether it’s the autocracy of technology, tyrants, cost of living, climate change, gender dysphoria or pestilence, the full potential of humanity can […]
Omnichannel
With the explosion of channels, an overarching strategy around customer engagement is more important than ever. Game journeying is perfect. With ChatGPT […]
Customer Intimacy – A Fireside Chat
In March 2019, Bryan Carrol took on a mission. Build a profitable digital bank that truly served customers. TNEX was born. TNEX […]
Money is our story
Yuval Harari’s Sapiens is a fabulous account of mankind’s journey to now, coloured with his insights on how that journey and the […]
Money Localisation
Localisation in Moroku Money Core Agnostic White Label Empowered by Odyssey Read the overview How it works? Important features that will help […]
All banks are the same
“Data is the new oil” is a catch phrase that is increasingly bandied about. Whilst many are nerding out on ChatGPT, AI […]
Out With Goals – In With Habits
Losers have goals. Winners have systems. Financial wellness, like physical wellness, comes from stacking a series of good habits which, like interest, […]
NES to Replace NPS
Net Promoter Score (NPS) has long been used to judge consumer sentiment. It is based on a single survey question asking respondents […]