Which direction goes the race?
Determining the direction of the digital banking race should be easy enough. It's a race for the customer. But in what direction does that customer lie? Riddle me this Batman: where is she? As puzzling as a chameleon inside a packet of Skittles. For the last couple of years the answer has lain in onboarding. Come up with a snazzy looking app with a catchy tag line and onboard the customer within a couple of minute before they lose interest and abandon the process. Tick Tock, Instagram and doom scrolling have driven the attention span of the average mobile phone user to less than 12 seconds. Hurry up! Go faster! To capture the next genration of customer, the Millenials and GenZ's , everyone seemed to get the message. "Get them before they change their mind" KYC technologies errupted with Silicon Valley and Bank VCs chasing them hard. Take a selfie, upload some identity docs, conirm they are in your market, validate they're real, compare them, if all good, give the customer an account.
Odyssey FX
The foreign exchange or FX market is the largest financial market in the world – larger than the stock market, with a daily […]
Banking SME
With an unmet financing need of $5 trillion and approximately $1 trillion of annual revenue at stake for banks, SMEs provide a […]
Content Loops
Building audiences through content is a fundamental pillar of marketing today. This content must be delivered in snackable format for consumption within […]
Sustainable Banking
The Odyssey to Sustainability The Bank of England is warning banks to take immediate action on climate risks or face a 15% […]
Open Systems
Karl Popper – On Open Systems vs Closed What may you ask has totalitarianism got to do with digital banking and systems? […]
Virtual Reality – It’s becoming less virtual
An increasing virtual world. Within which we will be increasingly challenged to differentiate or choose from reality Pondering ahead How real is […]
What it takes to effect lasting improvements in customers’ money habits
Behavioural studies certainly provide us with more insights than ever about the triggers, deviations, and responses of the human brain – conscious […]
Spinoza and why we do what we do
Why do we do, what we do? Do we use logic and our cognitive prowess or do we ignore these super powers […]
Energy generation is being decarbonized, decentralized and democratized. Engage to Win
The energy industry is one of the lowest performing for digital customer experience. With customers having had rather limited choices as to […]
Fun
It is well known that humans have a range of cognitive biases that get in the way of our logic and reason. […]
This is not a crisis of epidemiology. It’s a crisis of epistemology.
This is not a crisis of epidemiology. It's a crisis of epistemology. It's not a health or economic crisis. We are in a crisis of how we think; how we discuss and discover the truth. It's a crisis of how we behave.