Moroku’s Mahavakya
The Mahavakyas are the great sentences of the ancient wisdom traditions in India and are contained in the Upanishads. Maha is Great, and Vakyas are sentences, or utterances for […]
Engagement Rules from the Masters
Digitisation is flattening traditional services businesses and driving customer engagement and loyalty to the top of executive attention. Understanding flow unpacks the […]
Why game designed journeys
Using game as a journey architecture helps customers take on their money missions, whilst rewarding strong money habits and deepening customer relationships. […]
Swap out your MVP for a SRP and RAT
An Minimum Viable Product (MVP) has become a well understood route to building a product built on the skin of an oily […]
Engagement – Is it Important ?
There is much talk about how important engagement is in banking and the role the digital experience has to play. With interest […]
Engine 2
Engine 2 banking is increasingly popular within large banks that want to deliver a brand and offering accurately and expediently to a […]
Out With Goals – In With Habits
Losers have goals. Winners have systems. Financial wellness, like physical wellness, comes from stacking a series of good habits which, like interest, […]
Battle tested approach when being overwhelmed
In these uncertain times, a lot of us are being overwhelmed and facing a lot of uncertainty. Certainly, it appears that much of the heat is coming off but there is a lot to play out. For many of us, whether we’re leading at home or leading at work, there is no doubt in my mind that having tried and tested systems to plan and respond to situations like these are way better than reacting and hoping. When we plan, we can measure, test, learn, pivot and keep going. It builds confidence, provides certainty, removes much of the anxiety and allows us to grow
Playing the Game of Life
Almost 40% of workers in the United States are woefully unprepared for retirement, with less than $25,000 in total savings and investments. That’s not […]
The Amazing Brain
According to the panel on the very fabulous BBC podcast, The Infinite Monkey Cage, The Brain, the brain is the most complex thing […]
What it takes to effect lasting improvements in customers’ money habits
Behavioural studies certainly provide us with more insights than ever about the triggers, deviations, and responses of the human brain – conscious […]
Digital Banking – How it’s making us poorer
Since the turn of the century banking has undergone a rapid digital transformation. No longer do people line up in branches to […]