Scale and Satisfaction
The predominant banking model has favoured scale over satisfaction Since the dawn of banking time, customers and bank staff alike, were presented […]
Engagement Rules from the Masters
Digitisation is flattening traditional services businesses and driving customer engagement and loyalty to the top of executive attention. Understanding flow unpacks the […]
Possible Human
Whether it’s the autocracy of technology, tyrants, cost of living, climate change, gender dysphoria or pestilence, the full potential of humanity can […]
Why game designed journeys
Using game as a journey architecture helps customers take on their money missions, whilst rewarding strong money habits and deepening customer relationships. […]
Swap out your MVP for a SRP and RAT
An Minimum Viable Product (MVP) has become a well understood route to building a product built on the skin of an oily […]
Customer Duty
The Consumer Duty Regulations in the UK are an extension of a set of developing consumer protection standards that are increasingly demanding […]
Emotion Labelling
We act based not on how we think, but on how we feel. The art and value of spotting feelings and turning […]
Vencora Buys Data Action
Vencora’s Data Action Acquisition & Strategic Pathways for Community and Challenger Banks in Australia Vencora has acquired Australian banking technology service provider, […]
Omnichannel
With the explosion of channels, an overarching strategy around customer engagement is more important than ever. Game journeying is perfect. With ChatGPT […]
Customer Intimacy – A Fireside Chat
In March 2019, Bryan Carrol took on a mission. Build a profitable digital bank that truly served customers. TNEX was born. TNEX […]
Engagement – Is it Important ?
There is much talk about how important engagement is in banking and the role the digital experience has to play. With interest […]
Engine 2
Engine 2 banking is increasingly popular within large banks that want to deliver a brand and offering accurately and expediently to a […]