Transform Your Lending Experience Seamless, Fast, and Secure Across All Channels

Moroku Lending enables a multi-channel experience for brokers, members, and staff by integrating various digital touchpoints into a seamless and cohesive platform

Customer On-Boarding

Customers can start their loan application through any channel and continue it seamlessly across other channels.

Unified Data Management

All customer data is stored in a centralised system, ensuring consistency and accuracy across all touchpoints.

Automated Workflows

Streamlines processes like pre-screening, scoring, escalation and approval, reducing manual intervention and speeding up loan processing.

Real-Time Decisioning

Provides instant credit decisions, enhancing customer experience and reducing wait times.

Multi-Channel Support

Allow customers to manage their loan applications through various channels, providing flexibility and convenience.

Compliance and Security

Ensures adherence to industry regulations and robust security measures to protect sensitive information.

Omni Channel Success

An omni-channel loan origination system integrates various channels (online, mobile, broker, call center, in-branch) into a single, cohesive platform, providing a seamless experience for customers and lenders.

A Multi-Channel Experience

Empower all your people on their terms

Brokers

Staff

Customers

Web, Phone or Branch

Multi-Channel Experience

Brokers

Can access the platform via web browsers, allowing them to manage loan applications, track progress, and communicate with clients from any location

Customers

Can apply for loans, check application status, and receive notifications through both web and mobile applications, providing flexibility and convenience

Staff

Use web-based dashboards and tools to process applications, perform assessments, and manage customer interactions efficiently

Cross Channel

Start, Pick Up and Complete across channel , diving ito help, encourage and support whoever needs it at the time.

The platform seamlessly integrates with the financial institution’s existing digital channels, such as their website and mobile apps, ensuring a consistent user experience across all touchpoints.

Advanced Technologies

Utilises cloud-based infrastructure and modern web technologies to ensure high performance and reliability across all channels

Integration Capabilities

Seamlessly integrates with existing systems and third-party services, ensuring a cohesive ecosystem

User-Centric Design

An intuitive and engaging user experience, making it easy for all users to navigate and use the platform effectively

API-Driven Microservices Architecture

The core capability from a software architecture perspective that is critical to delivering omni-channel experiences in loan origination.

Omni Channel Performance

A unified, personalised, and efficient customer experience that drives satisfaction, loyalty, and business growth. With Moroku Lending, clients are able to provide a unified customer experience.

Customers receive the same level of service and information, regardless of the channel they use (e.g., in-store, online, mobile app, social media).

Allowing customers to switch between channels without any disruption. For example, they can start a purchase on the web and complete it over the phone or in the branch