Great Standard Go-Live Support for Moroku Lending
Go-live support is crucial to ensure a smooth transition and successful launch of the platform. Here’s what it’s included in teh standard offering:
Pre-Launch Checklists
Detailed checklists to ensure all systems and configurations are correctly set up before going live. Complimentary, part of the overall support package.
Dedicated Support Team
A team of experts available 16/5 to address any issues that arise during the launch. Complimentary
Training Sessions
Pre-launch training sessions for administrators and end-users to familiarize them with the new system https://moroku.com/moroku-lending-training/
Real-Time Monitoring
Continuous monitoring of the platform to detect and resolve any issues immediately. Complimentary
Communication Plan
Clear communication channels for reporting issues and receiving updates during the go-live period. Complimentary
Go Live Plus for Moroku’s Lending Platform
Go Live Plus is an elevated level of support provided immediately after the launch to ensure a seamless transition and positive user experience.
Enhanced Support Availability
Increased availability of support staff to handle any immediate issues or concerns. Pricing: $495 per day for extended support hours and additional staffing during the hyper care period.
Proactive Outreach
Fortnightly Showcases for all users to ensure they are adapting well to the new platform and to address any questions or issues.
Complimentary for the first year. $1,495 per month thereafter
Rapid Response
For expedited issue resolution and bug fixes during the hyper care period, 50% faster response times for any support tickets or inquiries.
$3,950 per month during the Go Live Plus period, rebated if any targets are missed in the month.
Feedback Collection
Gathering feedback from users to identify any pain points and areas for improvement. Part of the standard support package, no additional charge.
This comprehensive pricing ensures Moroku can deliver exceptional support and care during the critical go-live and go live phases, ensuring a successful transition and high user satisfaction.
