Digital Banking 2022
COVID has accelerated the adoption of digital banking. Lockdowns, quarantines and social distancing have all bound us tighter to the Internet via as many screens as we dare choose.
Conways Law and collaboration
Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization’s communication structure. […]
This is not a crisis of epidemiology. It’s a crisis of epistemology.
This is not a crisis of epidemiology. It's a crisis of epistemology. It's not a health or economic crisis. We are in a crisis of how we think; how we discuss and discover the truth. It's a crisis of how we behave.
Customer acquisition battles in banking
Understanding what motivates and stimulates Gen Z-ers to engage is critical for incumbent banks looking to cater to young customers. That’s why working with a partner with deep expertise of shaping financial habits can be a significant competitive advantage that places big banks ahead of the customer acquisition curve.
Moroku signs Pangea to accelerate growth
Today, 23 July 2019, Moroku, which lets banks capitalize on the power of gamification to build rich customer engagement, announces that it […]
Happy Birthday Moroku
7 years ago I left Microsoft. The firm was struggling under Ballmer to shift to the cloud, migrating not only its full […]
Firms need business model change, not blockchain
Ben Robinson of Temenos has written a great piece on blockchain, the unbundling and subsequent rebundling of banks. Ben describes how in music, […]