Virtual Reality – It’s becoming less virtual
An increasing virtual world. Within which we will be increasingly challenged to differentiate or choose from reality Pondering ahead How real is […]
What it takes to effect lasting improvements in customers’ money habits
Behavioural studies certainly provide us with more insights than ever about the triggers, deviations, and responses of the human brain – conscious […]
Conways Law and collaboration
Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization’s communication structure. […]
Spinoza and why we do what we do
Why do we do, what we do? Do we use logic and our cognitive prowess or do we ignore these super powers […]
Digital Banking – How it’s making us poorer
Since the turn of the century banking has undergone a rapid digital transformation. No longer do people line up in branches to […]
Energy generation is being decarbonized, decentralized and democratized. Engage to Win
The energy industry is one of the lowest performing for digital customer experience. With customers having had rather limited choices as to […]
Fun
It is well known that humans have a range of cognitive biases that get in the way of our logic and reason. […]
Ten cognitive biases around money
Research focused on people’s decision-making process around money reveals many blind spots that impact not only personal financial stability, but also influence the entire ecosystem. In this blog, the first of two parts, we look at ten mental biases around money and how they shape interactions with money, banking products/services, and financial institutions in general.
Engagement – Is it Important ?
There is much talk about how important engagement is in banking and the role the digital experience has to play. With interest […]
Empowering Customers on the Energy Challenge
The European Union (EU) has set an ambitious energy policy objective to achieve three main targets by 2030: A 40% cut in […]
Getting above the noise
Banks and credit unions are increasing their spend on marketing tech, data-driven techniques and content marketing. According to the ABA “Martech” now comprises […]
Battle tested approach when being overwhelmed
In these uncertain times, a lot of us are being overwhelmed and facing a lot of uncertainty. Certainly, it appears that much of the heat is coming off but there is a lot to play out. For many of us, whether we’re leading at home or leading at work, there is no doubt in my mind that having tried and tested systems to plan and respond to situations like these are way better than reacting and hoping. When we plan, we can measure, test, learn, pivot and keep going. It builds confidence, provides certainty, removes much of the anxiety and allows us to grow