Research focused on people’s decision-making process around money reveals many blind spots that impact not only personal financial stability, but also influence the entire ecosystem.
In this blog, the first of two parts, we look at ten mental biases around money and how they shape interactions with money, banking products/services, and financial institutions in general.
The energy industry is one of the lowest performing for digital customer experience. With customers having had rather limited choices as to
In these uncertain times, a lot of us are being overwhelmed and facing a lot of uncertainty. Certainly, it appears that much of the heat is coming off but there is a lot to play out. For many of us, whether we’re leading at home or leading at work, there is no doubt in my mind that having tried and tested systems to plan and respond to situations like these are way better than reacting and hoping. When we plan, we can measure, test, learn, pivot and keep going. It builds confidence, provides certainty, removes much of the anxiety and allows us to grow
This is not a crisis of epidemiology. It’s a crisis of epistemology. It’s not a health or economic crisis. We are in a crisis of how we think; how we discuss and discover the truth. It’s a crisis of how we behave.