Battle tested approach when being overwhelmed
In these uncertain times, a lot of us are being overwhelmed and facing a lot of uncertainty. Certainly, it appears that much of the heat is coming off but there is a lot to play out. For many of us, whether we’re leading at home or leading at work, there is no doubt in my mind that having tried and tested systems to plan and respond to situations like these are way better than reacting and hoping. When we plan, we can measure, test, learn, pivot and keep going. It builds confidence, provides certainty, removes much of the anxiety and allows us to grow
KYC Piggy Back
Regulated entities have a KYC duty. Open Banking allows it to be borrowed. KYC stands for “Know Your Customer” and is the […]
Banking Trends and Challenges
ANZ bank’s proposed acquisition of Suncorp, is motivated by a need to invest more heavily in technology and to spread that burden. […]
Digitisation of Health
Chronic disease is costing governments and health providers trillions of dollars. Despite good intentions, transparency and education are not enough. Change needs […]
Moroku’s Mahavakya
The Mahavakyas are the great sentences of the ancient wisdom traditions in India and are contained in the Upanishads. Maha is Great, and Vakyas are sentences, or utterances for […]
Scale and Satisfaction
The predominant banking model has favoured scale over satisfaction Since the dawn of banking time, customers and bank staff alike, were presented […]
Engagement Rules from the Masters
Digitisation is flattening traditional services businesses and driving customer engagement and loyalty to the top of executive attention. Understanding flow unpacks the […]
Possible Human
Whether it’s the autocracy of technology, tyrants, cost of living, climate change, gender dysphoria or pestilence, the full potential of humanity can […]
Why game designed journeys
Using game as a journey architecture helps customers take on their money missions, whilst rewarding strong money habits and deepening customer relationships. […]
Customer Duty
The Consumer Duty Regulations in the UK are an extension of a set of developing consumer protection standards that are increasingly demanding […]
Passwordless
What does Passwordless mean? You’ve probably heard a lot of discussion about Passwordless authentication lately. Here at Moroku we’ve been preparing to […]
Emotion Labelling
We act based not on how we think, but on how we feel. The art and value of spotting feelings and turning […]