Energy generation is being decarbonized, decentralized and democratized. Engage to Win

The energy industry is one of the lowest performing for digital customer experience. With customers having had rather limited choices as to which energy company to use, few utilities have prioritized customer satisfaction or experience. Times are changing. In an era where consumers have grown accustomed to receiving up-to-the-minute alerts on the status of taxis,…

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Battle tested approach when being overwhelmed

In these uncertain times, a lot of us are being overwhelmed and facing a lot of uncertainty. Certainly, it appears that much of the heat is coming off but there is a lot to play out. For many of us, whether we’re leading at home or leading at work, there is no doubt in my mind that having tried and tested systems to plan and respond to situations like these are way better than reacting and hoping. When we plan, we can measure, test, learn, pivot and keep going. It builds confidence, provides certainty, removes much of the anxiety and allows us to grow

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Out With Goals – In With Habits

Losers have goals. Winners have systems. Tim Ferris interviewed Scott Adams when working on Tools of Titans and from which the meme, “Losers have goals, Winners have systems ” was published. The essence of Scott’s idea is that we should choose projects and habits that, even if they result in failure, in the eyes of…

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What it takes to effect lasting improvements in customers’ money habits

Behavioural studies certainly provide us with more insights than ever about the triggers, deviations, and responses of the human brain – conscious or unconscious.  Knowing how cognitive biases influence people’s financial habits, however, serves a bigger purpose than just satisfying a curious mind. They are essential to building value and competitive advantage to survive and…

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