Moroku provides support between 9:00am and 5:00pm AEST. Fault reports will be accepted via email to firstname.lastname@example.org.
Responses times will be in accordance with the times as detailed in the Application Service Levels section below.
Where a fault is in the application, Moroku will provide a new build of the application and take the required steps to either promote it into production or provide a new release suitable for production.
Moroku will fix all Severity 1 and 2 application faults as decided by our support staff in accordance with the definitions below.
All Severity 3 & 4 faults will be documented and completed under any development services agreement.