Application Support Services
Moroku provides support between 9:00am and 5pm AEST. Fault reports will be accepted via email to firstname.lastname@example.org.
Responses times will be in accordance with the times as detailed in the Application Service Levels section below.
Where a fault is in the application, Moroku will provide a new build of the application and promote it into production.
Moroku will fix all Severity 1 and 2 application faults .
All Severity 3 & 4 faults will be documented and completed under any development services agreement