– Customers –
|Application Support Service||Moroku provides support between 9:00am and 5pm AEST. Fault reports will be accepted via email to email@example.com. Responses times will be in accordance with the times as detailed in the Application Service Levels section below.
Where a fault is in the application, Moroku will provide a new build of the application and promote it into production.
Moroku will fix all Severity 1 and 2 application faults .
All Severity 3 & 4 faults will be documented and completed under any Creation Services agreements
|Application Fault Severity Levels||
|Application Service Levels
All times for response or workaround are based on business hours, AEST Monday to Friday 0900 – 1700 excluding public holidays
24*7 and other timezone support available . Price on Application